Written service level
Response and resolution times are defined in the contract.
01 — BASE LAYER
Managed IT
We make IT no longer dependent on one person. We undertake daily operation from user support to server, from licensing to network, with contracted service levels.
When will we be called?
If these sound familiar
If you have one of the following situations, it means there is something concrete to talk about in this area.
- IT dependent on one person who knows everything
- Not knowing who has access to which system
- Accounts forgotten at check-in and check-out
- Inability to track where the fault record is located
Scope
23 service items
The scope narrows or expands depending on the project; You don't have to buy them all at once.
- Outsourcing IT Department
- IT Help Desk
- User Support
- Remote Support
- Onsite Technical Support
- Microsoft 365 Management
- Google Workspace Management
- Active Directory
- Entra ID / Azure AD
- User and Authorization Management
- Computer and Device Management
- Network Management
- Wi-Fi Management
- Switch Management
- Firewall Management
- VPN
- Server Management
- Backup Management
- License Management
- Hardware Inventory Management
- IT Vendor Management
- System Monitoring
- IT Operations Consultancy
What changes?
Single registration system
Each request is numbered; No one gets lost on WhatsApp.
Current inventory
Devices, licenses and accesses are kept in a single list.
Technologies
- Microsoft 365
- Google Workspace
- Entra ID
- Intune
- Active Directory
- Zabbix
- Veeam
Working model
How are we moving forward?
Each step has a written output; We do not leave progress to verbal agreement.
Discovery
We examine existing systems, processes and team on site. Output: written status report.
Scope
We write down what to do, what not to do and the acceptance criteria.
Setup
We develop in two-week cycles and show a working version at the end of each cycle.
Put in to use
We go live with training, documentation and a transition plan.
Business
We monitor and continue to improve with the service level agreement.
frequently asked questions
What happens if we have our own IT staff?
We are not replacing it. We take over routine support, monitoring and vendor management, allowing your staff to focus on the business side.
Do you provide on-site support?
Yes. We work on-site in Istanbul and with a planned visit and remote support model in other provinces.
Other services
Usually taken together
The layers work interdependently; It can also be taken alone.
09INTELLIGENCE
Artificial Intelligence & Automation
Assistants, agents and workflows that take over repetitive tasks.
08INTELLIGENCE
Data & Analytics
Reporting and dashboard layer that reduces dispersed data to a single truth.
07APPLICATION
Web & Digital Platforms
Corporate sites, customer portals and B2B platforms.
06APPLICATION
Mobile Application Development
iOS and Android applications for field team, dealer and customer.
05APPLICATION
Custom Software Development
Enterprise software for processes that are not covered by ready-made packages.
04CONNECTION
Integration & API
We connect ERP, accounting, marketplace and payment systems.
Let's talk about what can be done on the managed IT side.
We listen to your existing systems and return with a scope and approach recommendation within two business days. The first meeting is free.