XBrings 360
Entire technology operation in one contract
We take over not one service, but the entire technology: from user support to cloud infrastructure, from company-specific software to artificial intelligence automations. One contact person, one invoice, measured service level.
Scope
Ten titles, one management
All of the following topics are carried out by the same team, in the same reporting order. It is no longer your job to establish the connection between them.
- Designated technology manager and single point of contact
- Monthly operations report: demands, events, cost, risks
- Annual technology roadmap and budget plan
- Written service levels and measured accessibility
- Source code, accounts and inventory belong to the customer
layers
The structure we took over
Nine service areas covered by 360. We determine the scope layer by layer based on your needs.
Transition
How does the takeover happen?
The transfer process takes an average of 4-6 weeks and is carried out without stopping the current working order.
Inventory
Servers, licenses, accounts, applications and suppliers are collected in one list.
risk report
Vulnerabilities on backup, security and continuity are prioritized.
Access transfer
Administrator accesses are inherited in a controlled manner and old accesses are closed.
Monitoring setup
The systems are connected to the monitoring and demand management platform.
routine operation
Monthly reporting and service level tracking begins.
frequently asked questions
Does 360 make sense if we have our own IT team?
Yes. In this case, 360 takes over the operations layer below your team: monitoring, backup, security management, vendor tracking, and second-level support. Your team focuses on the business side.
How is pricing done?
A monthly fixed fee is determined according to the number of users and servers and the service areas within the scope. Project works are priced separately outside the scope; There will be no surprise invoices.
What happens if we want to quit?
The transfer plan is part of the contract. Calculations, source code, documentation and inventory list are delivered complete; 30-day transition support is provided.
How is service level measured?
Response time, resolution time, and system availability are reported monthly. In months where the targets are below the target, the discount defined in the contract is applied.
Let's talk about taking over your technology operation.
We listen to your current structure and suppliers and come back with a scope and monthly fee recommendation.